File · ELEANOR · On Route
Eleanor Beaumont
Key Account & Billing Lead · Top Accounts · QBRs · Invoicing
24 years handling key facility accounts. Owns weekly QBRs, scope-change requests, invoice disputes, and executive escalations from facility directors.
ENFRQBR FacilitatorJobber PaymentsAP Portals (Coupa, SAP Ariba)
24
Calls Today
29
Messages
2
Quotes
5
Jobs
4:16
Avg Handle
100
CSAT
OSHA / EPA / Insurance Compliance
Today's Compliance Log
All Clear2 events0 OSHA2 COI / EPA
- 10:20 · CP-11EPA / Waste LogHalcyon GreenSeal quarterly audit clean. Waste-diversion metrics logged for QBR deck.· T-4130
- 14:08 · CP-12COI RefreshNorthwind change order CO-441 signed by FM before invoice send; endorsement on file.· T-4091
Activity · F1 · Voice Call
FM · Northwind Bank Tower
Northwind Bank · 480K sqft · T-4091
Reason for Contact
Q4 invoice shows $6,800 over contract cap — please explain
Receptionist Note
Pulled Jobber timesheets + change order CO-441 (approved holiday deep-clean). Sent screenshot + CO to FM. Coupa PO uplift requested. No dispute expected.
Handled
17m ago
Duration
7:12
Priority
Urgent
Cypress & Vale · Logged to Jobber