File · MARCUS · On Call
Marcus Hall
After-Hours Triage · Cedar Grove Urgent Care
Runs the 8pm–6am line. Calm triage voice, expert at routing after-hours emergencies to the on-call nurse.
ENHIPAABasic Life Support
31
Calls Today
18
Messages
51%
Book Rate
4
No-Shows Saved
2:56
Avg Handle
98
HIPAA Score
Activity · B1 · Voice Call
Tasha Greene
Reason for Contact
Child with 102°F fever, 4yo
Receptionist Note
Escalated to on-call nurse Barrera. Callback within 10 min confirmed.
Handled
8m ago
Duration
4:12
HIPAA
Compliant
Cedar Grove · Encrypted end-to-end
HIPAA Audit · last 24h
Access Trail
Score 98/1000 PHI shared1 break-glass2 events
- 02:14Break-GlassOwen FosterMRN-55890After-hours chart open — post-op pain. Reason logged: clinical necessity.
- 02:47Chart ViewTasha Greene childGuardian identity verified via callback DOB match.
§164.312(b) audit controls · immutable log · exportable for OCR