File · MARIA · On Call
Maria Pappas
Scheduling Specialist · Cedar Grove Dental & Ortho
Calendar surgeon. Recovers no-shows, fills same-day cancellations, and keeps hygienist chairs booked.
ENELHIPAADentrix Certified
39
Calls Today
71
Messages
86%
Book Rate
14
No-Shows Saved
1:58
Avg Handle
99
HIPAA Score
Activity · E1 · SMS
Hannah Liu
MRN-60031
Reason for Contact
6-month cleaning reminder — confirmed
Receptionist Note
Wed 9:30am with Alicia RDH. Added to recall.
Handled
6m ago
Duration
—
HIPAA
Compliant
Cedar Grove · Encrypted end-to-end
HIPAA Audit · last 24h
Access Trail
Score 99/1000 PHI shared0 break-glass2 events
- 11:19Chart EditReggie OwensMRN-70045Same-day slot assigned. Pre-op sent via portal.
- 11:33Min-Necessary CheckJenna OchoaReschedule SMS scrubbed of clinical detail.
§164.312(b) audit controls · immutable log · exportable for OCR