Lemon Receptionist
Sofia Reyes
File · SOFIA · On Call

Sofia Reyes

Bilingual Patient Intake · Cedar Grove Pediatrics

HIPAA-trained trilingual intake specialist. Handles new-patient onboarding and insurance verification.

ENESPTHIPAAMedical InterpreterVaccines for Children
58
Calls Today
44
Messages
81%
Book Rate
12
No-Shows Saved
2:42
Avg Handle
100
HIPAA Score
Activity · C1 · Voice Call
Maria Delgado
MRN-77440 · Provider: Dr. Alvarez
Appointment Booked
Reason for Contact

Cita nueva para su hija — vacunas al día

Receptionist Note

Jueves 10:00am. Seguro Aetna verificado. Formularios en español enviados.

Handled
3m ago
Duration
4:05
HIPAA
Compliant
Cedar Grove · Encrypted end-to-end
HIPAA Audit · last 24h
Access Trail
Score 100/1000 PHI shared0 break-glass2 events
  • 09:03
    Consent Updated
    Maria Delgado
    MRN-77440
    Spanish telehealth consent captured (v2.1).
  • 09:27
    Chart Edit
    James Wu
    MRN-30219
    Corrected insurance to in-network BCBS. Billing notified.
§164.312(b) audit controls · immutable log · exportable for OCR