File · CAMILLE · On Call
Camille Rousseau
Front Desk Lead · Reservations · The Beaumont Hotel — 248 keys
10 years luxury front office. Owns direct-booking calls, rate quoting, and upsell scripting for the flagship property.
ENFRAHLEI CGSPOpera PMSSabre GDS
58
Calls Today
66
Messages
21
Reservations
$3.4k
Upgrade Rev.
2:48
Avg Handle
98
CSAT
Activity · A1 · Voice Call
Jonathan Wilkes
King Suite 812 · The Beaumont Hotel
Reason for Contact
Anniversary booking — 2 nights, requesting river view
Receptionist Note
Upgraded to Corner River Suite (+$180/nt). Champagne + turndown note arranged with F&B. Confirmation #BM-40821 sent.
Handled
3m ago
Duration
5:12
Priority
VIP
Beaumont Group · Logged to Opera PMS
Reservation Workflows · Owned by Camille
On the Board Right Now
Check-In · BM-40821 · ETA 15:00
Jonathan & Elise Wilkes
Corner River Suite 812 · The Beaumont Hotel
VIPPlatinum2 nights2 guests
Anniversary stay. Champagne + turndown note staged. Chilled by 14:30.
Checklist3/5 · 60%
- ID + card pre-auth captured (mobile) · 12:04
- Room 812 released by housekeeping· Housekeeping · 14:12
- Amenity placement (Dom Pérignon + note)· F&B · 14:26
- Digital key issued & keycard prepared· Front Desk
- Bell escort assigned for 15:00 arrival· Bell
Check-In · BM-40802 · ETA 11:00
Marisol Chen
Deluxe 402 · The Beaumont Hotel
RoutineGold3 nights
Early check-in requested. Room ready 10:52. Coffee + pastry hold if she's delayed.
Checklist4/5 · 80%
- Early check-in flagged, HK prioritized · 08:15
- Room 402 inspected & released· Housekeeping · 10:52
- Keycard cut, welcome kit ready · 10:58
- Guest ETA text sent (2-way) · 10:59
- Check-in complete at desk· Front Desk