File · PRIYA · On Call
Priya Sharma
Loyalty & Retention Specialist · Signature Rewards Program
Owns loyalty enrollment, points reconciliation, service-recovery credits, and repeat-guest outreach.
ENHIAHLEI CHIAOpera Loyalty
39
Calls Today
71
Messages
11
Reservations
$1.0k
Upgrade Rev.
2:28
Avg Handle
99
CSAT
Activity · E1 · SMS
Hannah Liu
Deluxe 508 · The Beaumont Hotel
Reason for Contact
Missing points from last stay
Receptionist Note
Retro-credited 4,200 points + 500 goodwill. Auto-enroll fixed in profile. Apology email sent.
Handled
6m ago
Duration
—
Priority
Routine
Beaumont Group · Logged to Opera PMS
Reservation Workflows · Owned by Priya
On the Board Right Now
Late Arrival · BM-40840 · ETA 23:45
Reggie Owens
King Suite 507 · The Windmere Inn
RoutineGold2 nights
Free-night cert redemption. Reggie confirmed late arrival by SMS at 20:12.
Checklist2/4 · 50%
- Reservation flagged 'late-arrival' · 20:14
- Card auth pre-run (cert covers room) · 20:16
- Keycard pre-cut & envelope labeled· Front Desk
- Night manager briefed on VIP anniversary flag· Night Manager