File · SOFIA · On Call
Sofia Reyes
Group Sales & Events Coordinator · Weddings · Corporate Blocks
Owns inbound RFPs, room-block negotiations, and event BEO coordination across three properties.
ENESPTCMPDelphi.fdcOpera S&C
41
Calls Today
53
Messages
14
Reservations
$5.2k
Upgrade Rev.
3:52
Avg Handle
100
CSAT
Activity · C1 · Email
Delgado–Ruiz Wedding
The Beaumont Hotel
Reason for Contact
60-room block for June weekend + welcome reception
Receptionist Note
Courtesy block held 60 rooms @ $269. BEO drafted for Friday welcome reception (80 pax). Contract in DocuSign.
Handled
8m ago
Duration
—
Priority
VIP
Beaumont Group · Logged to Opera PMS
Reservation Workflows · Owned by Sofia
On the Board Right Now
Check-In · WM-22110 · ETA 16:30
Ridgewood Tech (20 pax)
The Windmere Inn · The Windmere Inn
Urgent3 nights20 guests
Group block — pre-keyed envelopes staged at concierge. Boardroom set by 16:00.
Checklist3/5 · 60%
- Rooming list reconciled with PMS · 09:40
- 20 keys pre-cut, envelopes labeled · 13:22
- Welcome table + name badges set· Events · 14:10
- Boardroom AV tested· AV
- Group arrival at concierge desk· Front Desk