File · CAMILLE · On Call
Camille Rousseau
Bilingual Policy Service · FR / ES Book · Personal & Small Commercial
Trilingual service lead. Owns FR/ES clients across Louisiana and Florida — endorsements, certificates, mortgage-clause updates, and billing questions before they escalate.
ENFRESP&C Licensed (LA/FL)Applied EpicACORD Certified
49
Calls Today
44
Messages
5
Quotes
13
Jobs
3:32
Avg Handle
100
CSAT
E&O / Licensing / Carrier Compliance
Today's Compliance Log
All Clear2 events0 OSHA1 COI / EPA
- 09:15 · CP-05Certificate / COIVerano landlord COI issued naming additional insured + waiver of subrogation. Uploaded to myCOI tracker.· T-3318
- 11:44 · CP-06Continuing Ed / TrainingBilingual disclosure language reviewed (Spanish + French) for endorsement acknowledgments per state DOI guidance.
Activity · C1 · Voice Call
Cliente · Luna Delgado
Auto + HO3 · Progressive · T-3311 · Service: Auto Endorsement
Reason for Contact
Necesita quitar el auto viejo y agregar el nuevo antes del sábado
Receptionist Note
VIN nuevo verificado, cobertura completa igualada al préstamo. Endorsement emitido, tarjetas de seguro enviadas por texto, prima ajustada +$46/mes. Cliente confirmó por WhatsApp.
Handled
7m ago
Duration
6:12
Priority
Routine
Beacon Ridge · Logged to Applied Epic