File · DESMOND · On Call
Desmond Ayers
24/7 Claims / FNOL Line · Overnight · Cat Response · Auto Total-Loss
Runs the 8pm–6am claims desk. Takes First Notice of Loss for auto, home, and small commercial — routes to the right carrier adjuster before the trail goes cold.
ENAdjuster Apprentice (LA)Xactimate BasicsCat Response Certified
22
Calls Today
17
Messages
2
Quotes
9
Jobs
4:28
Avg Handle
97
CSAT
E&O / Licensing / Carrier Compliance
Today's Compliance Log
All Clear2 events2 OSHA0 COI / EPA
- 01:36 · CP-03Carrier NoticeChubb Cat-response FNOL logged within carrier SLA (< 5 min). Concierge team paged for HNW handling.· FNOL-4412
- 02:12 · CP-04E&O DocumentationTravelers BOP fire FNOL — recorded call notes + insured statement verbatim; BI worksheet started.· FNOL-4415
Activity · B1 · Voice Call
Insured · Rachel Kim
HO3 · Chubb Masterpiece · FNOL-4412 · Service: Homeowners Claim
Reason for Contact
Tree through roof from overnight storm — water pouring into master bedroom
Receptionist Note
FNOL keyed to Chubb portal at 01:34. Emergency mitigation vendor (ServPro) dispatched, tarp crew ETA 90 min. Claim # CH-2210-88 assigned, adjuster call scheduled 08:00. Insured texted claim summary + adjuster contact.
Handled
9m ago
Duration
13:44
Priority
Cat / FNOL
Beacon Ridge · Logged to Applied Epic