File · HARPER · On Call
Harper Lang
New Client Intake Specialist · Inbound Intake · Conflict Screening
9 years law-firm front office. Owns inbound intake, runs preliminary conflict screens, and hand-offs qualified matters to the right practice group.
ENFRNALA ParalegalClio CertifiedConflict Check Lv.3
46
Calls Today
68
Messages
14
Intakes
11
Consults
2:56
Avg Handle
98
CSAT
ABA / IOLTA Compliance · MR 1.6 & 1.15
Today's Compliance Log
All Clear2 events1 Conflict0 IOLTA
- 08:40 · CP-01Conflict CheckRan preliminary conflict screen on Whitcomb v. Delta Freight — no adverse hits across current or closed matters.· INT-2210
- 10:12 · CP-02Engagement LetterReyes emergency guardianship engagement letter countersigned before court runner dispatched.· INT-2213
Activity · A1 · Voice Call
Prospect · Ellen Whitcomb
Whitcomb v. Delta Freight · INT-2210 · Practice: Personal Injury
Reason for Contact
Rear-ended by commercial truck on I-10 — seeking PI representation
Receptionist Note
Captured accident details (date, hospital, insurer), ran conflict check on Delta Freight — no hits. Booked consult Thu 14:00 with Priya. Intake packet + HIPAA release auto-sent via DocuSign.
Handled
4m ago
Duration
8:22
Priority
Urgent
Larkin & Wexler · Logged to Clio