File · DARIUS · On Call
Darius Cole
After-Hours Breakdown Line · All Fleets — 24/7 Overnight Dispatch
Runs the 8pm–6am board. Triages breakdowns, weather closures, and DOT roadside incidents; escalates to fleet mgr on protocol.
ENTIA CertifiedFirst-Aid/CPRFMCSA Basics
24
Calls Today
12
Messages
0
Loads Booked
9
Drivers
3:44
Avg Handle
97
SLA Score
FMCSA Compliance Audit · 49 CFR
Today's Compliance Log
All Clear2 events1 HOS1 ELD
- 23:22 · CP-04HOS CheckConfirmed T-5108 was inside 30-min break window when breakdown reported.· T-5108
- 02:10 · CP-05ELD ReviewOvernight ELD audit — 0 violations across on-shift fleet.
Activity · B1 · Voice Call
Driver · Truck 5108
Amarillo → Albuquerque · LD-90189 · Carrier: Company Fleet
Reason for Contact
Alternator failure — MM 62 shoulder, no cell 5 miles back
Receptionist Note
Escalated to Fleet Mgr Rivera. Roadside America dispatched, ETA 90 min. Reefer switched to standby power. Consignee notified of +6h delay.
Handled
9m ago
Duration
6:04
Priority
Emergency
Iron Ridge Freight · Logged to McLeod