File · PRIYA · On Call
Priya Anand
Customer Care & Track-and-Trace · Shipper Portal · Track & Trace · POD
Owns proactive ETA calls to shippers, POD scans, and OS&D exceptions. Runs the track-and-trace floor.
ENHITIA CertifiedMacroPointProject44
46
Calls Today
78
Messages
0
Loads Booked
0
Drivers
2:08
Avg Handle
99
SLA Score
FMCSA Compliance Audit · 49 CFR
Today's Compliance Log
All Clear2 events1 HOS1 ELD
- 09:33 · CP-10ELD ReviewPulled ELD trail for POD dispute — clean, matched MacroPoint.· LD-90217
- 12:10 · CP-11HOS CheckFlagged low HOS on T-6620 to Darius before storm hold.· T-6620
Activity · E1 · SMS
Shipper · Nova Foods TMS
Fort Worth → Little Rock · LD-90224
Reason for Contact
Where's-my-load ping
Receptionist Note
Auto-reply with MacroPoint ping (12 min old). On-time. POD expected 14:30.
Handled
6m ago
Duration
—
Priority
Routine
Iron Ridge Freight · Logged to McLeod