File · DESMOND · On Call
Desmond Ayers
After-Hours Client Line · Overnight · Global Client Escalations
Runs the 8pm–6am board. Triages campaign incidents, live-ad emergencies, and CEO-level escalations across time zones.
ENGoogle AdsMeta BlueprintEscalation Playbook v4
18
Calls Today
14
Messages
0
Briefs
3
Meetings
4:04
Avg Handle
97
CSAT
FTC / Brand Safety Audit · 16 CFR 255
Today's Compliance Log
All Clear2 events0 FTC1 Legal
- 23:19 · CP-03Legal ReviewPulled Northwind disclaimer versions and confirmed v4 was the approved cut. Incident report filed.· JB-1091
- 02:30 · CP-04Brand SafetyVerified Aeon Meta placements paused before spending outside approved category list.· JB-1155
Activity · B1 · Voice Call
Client CMO · Northwind Bank
Northwind · JB-1091 · Campaign: Q4 Mortgage
Reason for Contact
Live TV spot showing wrong disclaimer — please pull now
Receptionist Note
Paused all live cable + CTV cuts via Innovid within 11 min. Legal + Traffic paged. Corrected asset routed to broadcast ops. Root cause: mislabelled v3 vs v4 in AE tray.
Handled
8m ago
Duration
9:44
Priority
Emergency
Halo & Harbor · Logged to HubSpot