File · ELEANOR · Dispatching
Eleanor Voss
Resident Experience Lead · Resident Retention · Luxury
30 years front-office. Handles VIP residents, complaint escalations, and delicate move-out conversations.
ENFRFair HousingTrauma-Informed Service
29
Calls Today
33
Messages
4
Work Orders
2
Showings
3:38
Avg Handle
100
SLA Score
Fair Housing Audit · 42 U.S.C. §3601
Today's Compliance Log
All Clear2 events1 scripted0 accommodations
- 10:02 · FH-14Scripted ResponsePackage-theft escalation handled with neutral language; no assumptions.· Riverwalk · PH2
- 15:18 · FH-15Consistent ApplicationMove-out charges match published schedule for all luxury units this month.· Bayside · 30A
Activity · F1 · Voice Call
Charlotte Whitcombe
Riverwalk · PH2 · Riverwalk Lofts
Reason for Contact
Package theft concern — mailroom camera
Receptionist Note
Reviewed footage with security. Escalated to community manager. Reimbursement approved; new lockbox for PH2 ordered.
Handled
17m ago
Duration
5:22
Priority
Urgent
Cedar Grove Property · Logged to AppFolio