File · MARCUS · On Call
Marcus Hall
After-Hours Emergency Line · All Properties — 24/7 Overnight
Runs the 8pm–6am line. Triages true emergencies from routine after-hours calls and escalates to the on-call manager.
ENFair HousingOSHA-10
28
Calls Today
14
Messages
9
Work Orders
0
Showings
3:08
Avg Handle
97
SLA Score
Fair Housing Audit · 42 U.S.C. §3601
Today's Compliance Log
All Clear2 events1 scripted0 accommodations
- 23:18 · FH-04Scripted ResponseOvernight noise complaint handled without occupant profiling.· Bayside · 22C
- 02:41 · FH-05Protected-Class CheckEmergency dispatch: no protected-class data recorded in vendor request.· Live Oak · 3
Activity · B1 · Voice Call
Tasha Greene
Live Oak · 3 · Live Oak Gardens · Vendor: GulfHVAC 24/7
Reason for Contact
No heat, 38°F outside, infant in unit
Receptionist Note
Escalated to on-call PM Rivera. GulfHVAC dispatched immediately. Space heater delivery arranged in interim.
Handled
8m ago
Duration
4:32
Priority
Emergency
Cedar Grove Property · Logged to AppFolio