File · MARIA · On Call
Maria Pappas
Rent & Renewals Specialist · Collections & Renewals
Owns rent collection, late-fee waivers, renewal outreach, and payment-plan negotiations with empathy.
ENELFair HousingAppFolio Certified
44
Calls Today
82
Messages
1
Work Orders
0
Showings
2:12
Avg Handle
99
SLA Score
Fair Housing Audit · 42 U.S.C. §3601
Today's Compliance Log
All Clear3 events1 scripted1 accommodations
- 09:33 · FH-11Consistent ApplicationLate-fee waiver granted using same auto-pay-failure rule as prior cases.· R-1101
- 11:55 · FH-12Scripted Response11-day delinquency call used pay-or-quit script with no protected-class ref.· R-1105
- 12:40 · FH-13Reasonable AccommodationPayment-plan requested by disabled tenant — approved on standard terms.· R-1102
Activity · E1 · SMS
Hannah Liu
Bayside · 15B · Bayside Residences
Reason for Contact
Rent payment confirmation — Nov
Receptionist Note
ACH $1,725 posted. Receipt sent. Late fee waived (auto-pay hiccup).
Handled
6m ago
Duration
—
Priority
Routine
Cedar Grove Property · Logged to AppFolio