The Beaumont Group Front-Desk Console
A live simulation of a Lemon Receptionist deployment for a boutique hotel group. Six trained receptionists handling reservations, upgrades, concierge requests, group blocks, loyalty issues, and after-hours guest recovery across two flagship properties.
Camille Rousseau
Front Desk Lead · Reservations
The Beaumont Hotel — 248 keys
Marcus Hall
Overnight Desk & Guest Recovery
All Properties — 11pm–7am
Sofia Reyes
Group Sales & Events Coordinator
Weddings · Corporate Blocks
Hiroshi Tanaka
Concierge & VIP Services
In-House Guest Experience
Priya Sharma
Loyalty & Retention Specialist
Signature Rewards Program
Eleanor Voss
Guest Relations · Complaint Recovery
VIP & Escalations Desk
Today's Front-Desk Choreography
Drag any reservation across columns to re-route it — check-in, check-out, room change, or late arrival. Every card is owned by a receptionist; drill down to see the full checklist and hand-offs.
- ID + card pre-auth captured (mobile) · 12:04
- Room 812 released by housekeeping · 14:12
- Amenity placement (Dom Pérignon + note) · 14:26
- +2 more steps
Camille Rousseau- Early check-in flagged, HK prioritized · 08:15
- Room 402 inspected & released · 10:52
- Keycard cut, welcome kit ready · 10:58
- +2 more steps
Camille Rousseau- Rooming list reconciled with PMS · 09:40
- 20 keys pre-cut, envelopes labeled · 13:22
- Welcome table + name badges set · 14:10
- +2 more steps
Sofia Reyes- Late checkout comped (loyalty tier) · 09:12
- Mini-bar audit (nil) · 13:04
- Folio reviewed with guest · 13:41
- +2 more steps
Hiroshi Tanaka- Extended-stay folio itemized · 11:20
- Late 16:00 checkout approved · 11:22
- Bell storage tag issued
- +2 more steps
Eleanor Voss- Complaint captured in Medallia · 10:04
- Manager callback completed · 10:18
- Refund $329 processed · 10:31
- +2 more steps
Eleanor Voss- Engineer diagnosed fan coil fault · 01:48
- Room 615 confirmed vacant/clean · 01:52
- Bell moved luggage & re-keyed · 02:04
- +2 more steps
Marcus Hall- GM alerted, welcome revised · 14:38
- Governor's Suite prepped as holding lounge · 14:51
- Terrace cocktails + spa credit ($250) comped · 14:55
- +2 more steps
Eleanor Voss- Guest text acknowledging delay · 23:14
- Room 218 held past cutoff · 23:16
- Turndown + water staged · 00:42
- +2 more steps
Marcus Hall- Reservation flagged 'late-arrival' · 20:14
- Card auth pre-run (cert covers room) · 20:16
- Keycard pre-cut & envelope labeled
- +1 more steps
Priya Sharma- Chauffeur re-routed to Teterboro · 22:48
- Butler standby confirmed · 22:55
- In-room dining hold (chef available on call)
- +1 more steps
Hiroshi TanakaVoice Calls
Direct-booking capture, VIP arrivals, and overnight service recovery.
SMS
Pre-arrival prep, in-stay requests, and loyalty follow-up.
Guest App
Concierge, spa bookings, and post-stay recovery routed to the right owner.