The Cedar Grove Property Console
A live simulation of a Lemon Receptionist deployment for a multi-community property manager. Six trained receptionists handling tenant calls, SMS, and portal messages across residential, townhome, loft, and commercial portfolios — plus after-hours emergency dispatch.
Margaux Sinclair
Lead Property Coordinator
Cedar Grove Residential — 412 doors
Marcus Hall
After-Hours Emergency Line
All Properties — 24/7 Overnight
Sofia Reyes
Bilingual Leasing Specialist
Leasing — 3 Communities
David Perla
Vendor & Maintenance Coordinator
Maintenance Dispatch — Commercial
Maria Pappas
Rent & Renewals Specialist
Collections & Renewals
Eleanor Voss
Resident Experience Lead
Resident Retention · Luxury
Voice Calls
Tenant intake, emergency triage, and vendor dispatch.
SMS
Rent reminders, showing confirmations, and quick maintenance updates.
Resident Portal
Work orders, lease inquiries, and payment confirmations routed to the right owner.
Every Work Order In Flight
Drag any work order across columns to re-route it — intake, vendor assignment, active repair, resident follow-up, or complete. Each card owns a checklist, SLA timer, and dispatched vendor.
Dishwasher won't drain
Garbage disposal jam
Kitchen sink leak under cabinet
HVAC filter swap (PM)
No heat, 38°F, infant in unit
Elevator grinding noise
Noise complaint follow-up letter
New mailroom lockbox install
Lockout — key fob deactivated
Every Prospect Through Renewal
Drag applicants along the lifecycle — prospect, application, approved, move-in, and renewal. Each card tracks source, monthly rent, screening status, and the receptionist owning the hand-off.
This Month's Ledger, Live
Drag ledger entries across the collection funnel — upcoming, paid, early-late, severe-late, or payment plan. Delinquency scripts are Fair-Housing reviewed and applied consistently across every unit.
Auto-pay scheduled for the 1st. Reminder queued.
New auto-pay enrollment pending confirmation.
Auto-pay posted 8:04a. Receipt sent.
CAM reconciliation cleared. Receipt sent to AP.
VIP resident. Auto-receipt + concierge note attached.
First outreach sent. Card on file expired — replacement requested.
Left VM + text. Grace-period reminder within Fair Housing script.
Two calls + 1 SMS. Escalation to PM if no contact by EOD. Fair-housing scripted.
3-part plan: $600 today / $600 by 15th / $525 by 22nd. Signed via portal.