Lemon Receptionist
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Custom Platform · Vertical 01 · Healthcare Clinics

The Cedar Grove Clinic Console

A live simulation of a Lemon Receptionist deployment for a multi-specialty healthcare network. Six HIPAA-trained receptionists handling voice calls, SMS, and patient portal messages across family medicine, pediatrics, cardiology, dental, and women's health.

HIPAA CompliantEpic · Athena · eClinicalWorksBilingual EN / ES / FR / EL / JA
223
Calls Today
261
Messages
4/6
On Call
72%
Book Rate
52
No-Shows Saved
99
HIPAA Score
Margaux Sinclair, Lead Patient Coordinator
On Call#MAR

Margaux Sinclair

Lead Patient Coordinator

Cedar Grove Family Medicine

ENESHIPAACPR
47
Calls
62
Msgs
74%
Booked
Drill down
Marcus Hall, After-Hours Triage
On Call#MAR

Marcus Hall

After-Hours Triage

Cedar Grove Urgent Care

ENHIPAABasic Life Support
31
Calls
18
Msgs
51%
Booked
Drill down
Sofia Reyes, Bilingual Patient Intake
On Call#SOF

Sofia Reyes

Bilingual Patient Intake

Cedar Grove Pediatrics

ENESPTHIPAAMedical Interpreter
58
Calls
44
Msgs
81%
Booked
Drill down
David Perla, Specialty Referrals Coordinator
Available#DAV

David Perla

Specialty Referrals Coordinator

Cedar Grove Cardiology

ENJAHIPAAPrior Authorization
22
Calls
37
Msgs
68%
Booked
Drill down
Maria Pappas, Scheduling Specialist
On Call#MAR

Maria Pappas

Scheduling Specialist

Cedar Grove Dental & Ortho

ENELHIPAADentrix Certified
39
Calls
71
Msgs
86%
Booked
Drill down
Eleanor Voss, Patient Experience Lead
Charting#ELE

Eleanor Voss

Patient Experience Lead

Cedar Grove Women's Health

ENFRHIPAATrauma-Informed Care
26
Calls
29
Msgs
72%
Booked
Drill down
Board 01

Appointment Workflow

8 in flight
New Booking
2
Eleanor Brennan
APT-88214 · Dr. Cole
Intake Sent
Tue 2:00pm · BCBS PPO

Persistent cough 3 weeks. Chest X-ray order pre-loaded.

Checklist4/5
Margaux Sinclair
Maria Delgado
APT-88220 · Dr. Alvarez
Confirmed
Thu 10:00am · Aetna HMO

Well-child + vaccines. Spanish forms delivered.

Checklist5/5
Sofia Reyes
Reschedule
2
Jenna Ochoa
APT-88231 · Dr. Nakamura
Confirmed
Fri 10:00am (was Thu 3:00pm) · Delta Dental

Patient conflict. Chair reassigned to Reggie Owens.

Checklist4/4
Maria Pappas
Owen Foster
APT-88240 · Dr. Lin
Awaiting Patient
Wed 4:15pm · Unitedurgent

Post-op pain check. Offered 3 times, awaiting SMS reply.

Checklist2/4
Marcus Hall
Confirmation
2
Daniel Park
APT-88255 · Dr. Cole
Confirmed
Thu 11:30am · Cigna

Auto-confirmed via SMS. Parking link sent.

Checklist3/3
Margaux Sinclair
Hannah Liu
APT-88260 · Alicia RDH
Confirmed
Wed 9:30am · MetLife

6-month cleaning. Added to recall registry.

Checklist3/3
Maria Pappas
No-Show Recovery
2
Reggie Owens
APT-88271 · Dr. Nakamura
Intake Sent
Today 1:45pm · Delta Dentalsame-day

Filled a same-day cancellation. Toothache — pre-op sent.

Checklist4/5
Maria Pappas
Robert King
APT-88283 · Dr. Okafor
Escalated
Fri 2:30pm · Unitedurgent

Stress test — 2nd no-show. Escalated to care coordinator.

Checklist3/4
David Perla
Board 02

Rx Refill Queue

7 pending · Surescripts
Patient
Medication
Pharmacy · Provider
Status
SLA
  • Rita Alvarez
    MRN-90112 · RX-5501
    Lisinopril 10mg
    90 · 3 refills
    Walgreens Magazine St.
    Dr. Cole
    Provider Review
    Margaux
    41m / 240m
  • Sam Whitaker
    MRN-30871 · RX-5504
    Adderall XR 20mgDEA II
    30 · 0 refills
    CVS Carrollton
    Dr. Meyer
    Callback Patient
    Eleanor
    22m / 60m
  • Chloé Marin
    MRN-22110 · RX-5507
    Sertraline 50mg
    90 · 2 refills
    Rite Aid Uptown
    Dr. Meyer
    Approved
    Eleanor
    12m / 240m
  • Naoko Ito
    MRN-22019 · RX-5509
    Atorvastatin 20mg
    90 · 3 refills
    Walgreens Metairie
    Dr. Okafor
    Pending Pharmacy
    David
    8m / 240m
  • Owen Foster
    MRN-55890 · RX-5512
    Oxycodone 5mgDEA II
    15 · 0 refills
    CVS Uptown
    Dr. Lin
    Denied
    Marcus
    55m / 60m
  • Ana Ruiz
    MRN-88112 · RX-5515
    Amoxicillin 400mg/5mL
    150mL · 0 refills
    Walgreens Magazine
    Dr. Patel
    Approved
    Sofia
    6m / 120m
  • James Wu
    MRN-30219 · RX-5518
    Metformin 500mg
    180 · 3 refills
    Costco Elmwood
    Dr. Alvarez
    Provider Review
    Sofia
    33m / 240m
Board 03

Symptom Triage · ESI Acuity

Live · sorted by acuity
ESI 1 · ResuscitationER Redirect · 911
Anon. Caller
58 M · TRI-001
2m

Crushing chest pain, radiating left arm

Diaphoretic

Stayed on line, dispatched EMS. Family notified.

Handled by Marcus Hall
ESI 2 · EmergentNurse Callback ≤10m
Tasha Greene (parent)
4 F · TRI-002
8m

Fever 102°F, listless 6hrs

Temp 102.1

On-call nurse Barrera paged. Callback ETA 6 min.

Handled by Marcus Hall
ESI 2 · EmergentNurse Callback ≤10m
Owen Foster
31 M · TRI-003
35m

Post-op incision redness + drainage

Warm transfer to Dr. Lin. Photo uploaded to chart.

Handled by Marcus Hall
ESI 3 · UrgentNurse Callback ≤10m
Nia Adebayo
42 F · TRI-004
48m

Abnormal lab result — potassium 5.8

Nurse Halevy will call within 30 min. Recheck labs discussion.

Handled by Eleanor Voss
ESI 3 · UrgentSame-Day Slot
Charlotte Whitcombe
34 F · TRI-005
17m

Migraine, photophobia, 2 days

Slotted 3pm w/ Dr. Meyer. Rescue meds discussed.

Handled by Eleanor Voss
ESI 4 · Less UrgentSame-Day Slot
Hannah Liu
28 F · TRI-006
24m

Sore throat 2 days, no fever

Same-day 4:15pm. Advised fluids + rest until visit.

Handled by Sofia Reyes
ESI 5 · Non-UrgentSelf-Care Advice
Portal msg — J. Wu
45 M · TRI-007
60m

Refill + med adherence question

Educational reply sent. Booked A1C recheck.

Handled by Sofia Reyes

Voice Calls

Live intake, triage, and appointment booking.

SMS

Confirmations, reminders, and no-show recovery.

Patient Portal

Secure messages routed to the right clinician.